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Booking Guidelines & Policy

Booking

Guidelines

To make booking your class easier, we’ve prepared a simple guide with step-by-step instructions and policies to help you plan your session with ease.

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Check the slide gallery for more details.

BOOKING POLICY

Booking Window

  • For 8–9AM classes : book by 10 PM the night before

  • All other times : book at least 1-2 hours before class​

After Reserving Class

  • Pay within 6 hours to confirm your slot

  • Unpaid slots will be automatically released

Cancellations

  • Cancel or reschedule at least 24 hours before class

  • Late cancel or no-show : no refund, session will be deducted

Arrival Time

  • Arrive at least 10-15 minutes early brief orientation and client form

    • No completed form = unable to join

  • Late arrivals beyond 10 minutes will not be allowed to join the class

Terms

  • All sessions and packages are non-transferable, non-shareable, and non-refundable

Package Expiry Policy

  • All packages expire from date of first purchase

CLASS REMINDERS

New / First - Time Clients

  • Strictly arrive 10–15 min early for a 
    brief intro and client form (REQUIRED)

  • No completed form & waiver, unable to join the class

Class Duration

  • Sessions are 50 mins and start/end on time

  • Late arrivals may shorten your session

    • Strictly 10mins grace period only

Grip Socks

  • Grip socks are required for safety and hygiene, no exemptions

Cancellations

  • Cancellations are non-refundable

  • Your slot is reserved exclusively for you

Kids and Pets 

  • Kids & pets are strictly not allowed in the studio waiting area

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