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PRIVACY POLICY

Introduction

  1. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and process your personal information when you access our website and services. We are committed to handling your data responsibly and in compliance with Philippine Data Privacy Act of 2012.

  2. This Privacy Policy applies to all visitors, registered users (“Users”), and individuals engaging with our Platform or services (“Services”). It clarifies how we collect, process, and protect the information you provide, now or in the future, and aims to empower you to make informed decisions about sharing your data.

  3. By creating an account, accessing our Services, or confirming acceptance through prompts such as “Sign Up” or similar acknowledgments,you acknowledge that you have read, understood and agree to this Privacy Policy. We encourage you to review this Policy thoroughly, along with any supplementary notices or agreements, to fully grasp how your data supports our operations and your experience. These notices provide further transparency on how and why we handle your personal data. It does not replace or override them unless explicitly stated.

  4. If you have any concerns or questions about how we handle your data, please reach out to us.

How We Collect

  1. Personal data refers to any information, whether recorded in a physical or online, that relates to an identifiable individual, either directly or indirectly, either on its own or when combined with other data we may have access to. We retain this information only for as long as necessary to fulfill the purposes for which it was collected, such as delivering services, addressing legal or contractual obligations or supporting legitimate business operations. 

  2. When you use our services, interact with our Platform, or visit our website or social media accounts, we collect personal data to provide and enhance your experience. This includes information you voluntarily provide when registering for an account, booking classes or contacting us, such as your name, email address, phone number, residential or billing address, emergency contact details, birthdate, gender, marital status, health-related information, and payment details. This data is gathered through forms, surveys, consent sheets or direct communication. 

  3. To ensure secure identity verification and compliance with legal requirements, or when availing of discounts through partnerships, PWD cards, or senior citizen privileges we may be required to collect and store a copy or image of your government-issued identification (e.g., passport, driver’s license, UMID). This information is used strictly for identity verification, fraud prevention and other legitimate business purposes related to our services. We protect your data through encrypted storage and restricted access, retaining it only for as long as necessary before securely deleting or disposing of it. We do not share or disclose your ID without your explicit consent unless required by law. You have the right to access, correct, or request deletion of your ID data, subject to legal and operational requirements.

  4. Additionally, as you browse our website, social media accounts or use our Platform, we automatically collect certain technical information, including your IP address, browser type, time zone, cookies and usage patterns such as pages viewed, class reservations, referral sources, and interactions with our Platform.

  5. We do not knowingly collect or process “sensitive personal data” as defined under applicable privacy laws, such as racial origin, religious beliefs or other similarly sensitive categories. By engaging with our services, you acknowledge and consent to the transfer of your personal data from third parties or affiliates to us, strictly for the purposes outlined in this Privacy Policy or any other applicable terms.

  6. You agree to provide accurate and complete information and to promptly notify us of any changes or inaccuracies. We reserve the right to request additional documentation to verify the information you provide.

How We Use Those Data

  1. We strive to deliver an exceptional user experience, and achieving this requires the use of your personal information. The personal data we collect is used to deliver and enhance your experience with our services, ensure secure access to our facilities and comply with legal obligations. This includes verifying your identity to prevent fraud, confirming reservations and tailoring class recommendations based on your preferences, fitness goals or health-related information. To ensure we can reach someone in case of an emergency, we ask for an emergency contact before you join our classes. We may request details like the contact’s name, age, marital status, address, phone number and their relationship to you. We may use your details to communicate updates about class schedules, studio policies, promotions or safety notices, as well as to share newsletters or discounts. Additionally, we may monitor your interactions with our website to better understand your preferences and tailor our services to match your interests. 

  2. For internal purposes, we generate statistics, maintain records and ensure the efficiency of our operations. We also prioritize health and safety, especially in ensuring your suitability for specific classes based on the personal details you provide. We use it to investigate potential violations of our terms of service, address misconduct and safeguard the safety of staff, clients and the public. Additionally, we process data to comply with legal requirements, such as tax filings or regulatory audits and to store backups for operational continuity.

How We Store Them

  1. We take the security of your personal data seriously and have implemented various organizational, physical and technical measures to protect it. Access to your personal information is restricted to staff members who need it to perform the services we provide. We adhere to legal requirements and industry standards for data retention, ensuring that your personal information is kept only for as long as necessary or legally permitted and for the purposes for which it was collected. 

  2. While we take all reasonable precautions to protect your data, please be aware that no method of transmission over the internet or electronic storage is 100% secure. Although we use commercially reasonable means to safeguard your personal information, we cannot guarantee its absolute security. Additionally, we cannot control external factors such as the safety of your devices, the network you are connected to or the servers through which your data is transmitted. As a result, when you transmit your personal data via our website, mobile app or other online platforms, there is a risk that it may be intercepted, altered or misused. Once we receive your data, we implement industry-standard safety measures to protect it from unauthorized access. 

  3. We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once it is no longer needed, we securely dispose of it in accordance with industry standards.

How We Share Your Information

  1. We do not sell, trade or rent your personal information to third parties. However, in certain circumstances, we may share your data to deliver our services, comply with legal obligations or protect your safety and our rights.

  2. This includes sharing your data with trusted third-party service providers, contractors, and vendors (“Trusted Partners”) who assist us in delivering our services, such as payment processors, booking platform providers, marketing agencies or IT support teams. These partners are contractually obligated to handle your data securely and only for the purposes we specify. We may also disclose your information as required by law, such as in response to court orders, subpoenas or regulatory requests, or to protect our lawful rights and interests in legal proceedings, including arbitration, administrative proceedings or court cases. Additionally, we may share your information to ensure your safety or the safety of others, such as in emergencies or to comply with health and safety regulations. If you provide explicit consent, we may also share your data with third parties, such as wellness professionals or vendors during studio events.

  3. Additionally, during pop-up events or collaborations, third-party vendors may exhibit their goods or services. While we facilitate these opportunities, any data you choose to share with them is governed by their privacy policies and we cannot assume responsibility for their practices.

Third-Party Bookings (e.g., ClassPass) 

  1. If you create an account and book through a third-party platform such as ClassPass, the Studio does not hold responsibility for the collection, storage, or processing of your personal data on that platform. Your relationship with the third party is governed by their own privacy policy and terms. 

  2. However, once you attend a session at the Studio, we are required to obtain your personal information—such as your name, contact details, and health disclosures—for the purposes of class administration, safety, and compliance with our policies as outlined above

Marketing Communications 

  1. We may occasionally send updates or promotional messages via email, SMS, Viber, or social media. These communications will be limited in frequency, and we are committed to ensuring they are relevant and not intrusive.

Links To Other Sites

  1. Our services may include links to external websites that are not operated or controlled by us. If you click on a third-party link, you will be directed to that specific website. We encourage you to read the Privacy Policy of each site you visit to understand how they collect and use your information.

  2. We are not responsible for the content, privacy practices or policies of any third-party sites linked through our services. These third-party websites may have their own privacy policies that differ from ours. Any information you provide to these third parties will be subject to their own privacy practices, and we recommend that you review their privacy policies or contact them directly if you have concerns about how your data is handled. 

Cookies

  1. Our site may use cookies to improve your experience. Cookies are small files that your web browser stores on your device to keep track of certain information, such as usage patterns and preferences. This helps us provide a better user experience by personalizing content and remembering your interactions with our platform, like your cart, visited pages and selected items for purchase. Additionally, cookies allow us to analyze the performance of our services and tailor advertising to your interests across other websites.

  2. You can choose to block cookies by adjusting your browser settings or set it to notify you when cookies are being sent. However, please note that disabling cookies may impact the functionality of certain features on our site, and some parts of our services may not perform as intended.

  3. We use cookies for both technical purposes, such as enabling core website functionality, and for enhancing user experience through personalized content and advertising. Some cookies are necessary for the operation of our services, while others require your consent, which you can provide by accepting the cookie notice when you first visit our site. You also have the option to configure your browser settings to decline specific cookies, including third-party cookies. Please be aware that this may limit the full experience of our platform. 

Privacy of Children 

  1. Our website and services are intended for individuals who meet the legal age requirements and have the capacity to provide valid and informed consent under Philippine law. If you are below the age of 18 or otherwise considered legally incompetent to provide consent (hereinafter referred to as a “Minor”), please refrain from submitting any personal data to us. This includes, but is not limited to, details such as your name, age, gender, email address, contact information or other identifying information. Minors must consult their parent(s) or legal guardian(s) before accessing this website or engaging with our services.

  2. We do not offer products or services directly to Minors, nor do we knowingly collect personal data from individuals under the age of 18 without proper legal authorization. In accordance with the Data Privacy Act of 2012 and its implementing rules, we will promptly delete any personal data belonging to a Minor if we discover that it was collected without lawful grounds or parental consent. 

  3. If you share personal data about family members, dependents, or other individuals (e.g., spouses, guardians, or companions), you confirm that you have informed them of this action and obtained their explicit consent for processing their information in accordance with this privacy statement. This includes activities such as disclosure, storage and transfer of their data.

Data Privacy Rights of a Customer under the Data Privacy Act of 2012 

  1. The Right to Be Informed: You have the right to know how your personal data is being collected, used, and stored. Your personal information is treated with the utmost respect and will only be processed with your explicit consent, unless otherwise required by law.

  2. The Right to Access: You are entitled to request access to the personal data we hold about you. Upon request, we will provide you with reasonable access to the information we store.

  3. We may charge for the reproduction costs.

  4. We may require first the submission of a notarized written request with stated grounds and justification addressed to our DPO.

  5. The Right to Object: If the processing of your personal data is based on consent or legitimate interest, you have the right to object to this processing at any time.

  6. The Right to Erasure or Blocking: You may request the suspension, removal or destruction of your personal data under specific circumstances, in accordance with your rights.

  7. The Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request its correction or completion.

  8. The Right to Data Portability: You can request the transfer of your personal data to another organization or directly to you, subject to certain conditions.

  9. The Right to Claim Compensation: If you have suffered damages due to the inaccurate, outdated or unlawful use of your personal data, you are entitled to seek compensation.

  10. The Right to File a Complaint: If you believe your personal information has been misused, improperly disclosed, or you feel any of your data privacy rights have been violated, you have the right to file a complaint with the appropriate authorities, such as the National Privacy Commission (NPC).

Policy Modifications

  1. We encourage you to periodically check this page for any updates. We reserve the right to update and modify this Privacy Policy at any time. 

  2. When changes are made, we will notify you by posting the revised policy on this page and, if the changes are significant, by providing a prominent notice on our website or via email.

  3. Any modifications to this Privacy Policy will be effective immediately upon posting. It is your responsibility to review this Privacy Policy regularly to stay informed about how we protect your personal information. 

  4. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

Acceptance

  1. By using this website or engaging with our services, you acknowledge and agree to the terms outlined in this Privacy Policy. 

  2. If you do not accept these terms, please refrain from using our site or services. 

  3. Your continued use of the site or participation in our programs after any updates or changes to this policy will constitute your acknowledgment and acceptance of those changes.

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