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TERMS & CONDITIONS

Terms of Use

  1. Welcome to Essentia Pilates Studio’s website. Please carefully review the following Terms and Conditions (“T&C”) before accessing or using our website and services. By using our website, booking platform, or any related services, you agree to these T&C, which form a legally binding agreement between you (“User,” “Client,” or “You”) and [Your Studio Name] (“We,” “Us,” or “Our”).

  2. These Terms and Conditions govern the use of our website by any person, including the purchase of memberships or passes, class registrations, cancellations, studio usage, and any other interaction with our services. 

    1. Additionally, you acknowledge and accept our Privacy Policy, which is incorporated into these T&C, to understand how we manage and protect the personal information collected during the course of our business. 

    2. You understand that your personal information might be transmitted unencrypted over different networks and adjusted for technical compatibility.

  3. By continuing to use our website, services, or booking platform, you confirm your acknowledgment and acceptance of the T&C, Privacy Policy and any related guidelines in their updated form. 

    1. We reserve the right to update or modify these T&C at any time. 

    2. Updates take effect immediately upon publication on our website, and your continued use of the website or services after such updates constitutes your acceptance of the revised terms. 

    3. It is your responsibility to periodically review the T&C for any changes.

  4. The section titles in this agreement are solely for ease of reading and will not restrict or otherwise impact the interpretation of these Terms.

  5. For those under 18 years old who wish to participate in our Studio sessions, registration must be completed in person at our Studio, and a New Client Waiver Form signed by a parent or legal guardian is required.

Eligibility Requirements

  1. In order to use our website and access our services, you must meet the following eligibility requirements: By signing up, you confirm that you are at least 18 years old, or have obtained consent from a parent or legal guardian. Furthermore, if you are purchasing products or services, you must have the legal authority to enter into a binding contract and ensure that all necessary consents have been obtained to use our offerings.

  2. By accepting these T&C, you represent and warrant that all information you provide is accurate, complete, and truthful. We reserve the right to monitor activity on our website and take appropriate action if we detect any suspicious behavior. In such cases, we may suspend or limit access to our website without prior notice in order to protect the integrity and security of our platform.

  3. We maintain the right to deny our services or products to any individual or entity, for any reason, and at any point in time.

User Responsibilities

  1. As a User, you agree to:

    1. Avail of our services and use our website only for lawful purposes and in accordance with these T&C;

    2. Not misuse or damage our website or any content provided;

    3. Refrain from uploading, sharing, or distributing harmful, unlawful or offensive content.

    4. Respect the intellectual property of the Studio and others.

    5. You are responsible for ensuring that any information you provide during bookings or registration is complete and accurate.

  2. Reservations shall only be effective upon the completion of payment through any of the following payment methods:

    1. Bank Transfer – Clients may deposit their payment to any of our official bank accounts. 

    2. Cash – Clients may pay in cash at our Studio.

    3. GCash – Clients may send their payments to our official GCash account.

  3. Any violation of these Terms will lead to the immediate cancellation of your Services.

Intellectual Property

  1. All materials in our Studio and in our website, including but not limited to text, images, graphics, audio, videos, trademarks, service marks, logos and interactive features, registered or not, are either owned by or licensed to the Studio, and are protected under intellectual property laws. The use of any of this content, whether on our website, within our Studio, or on our online platforms, is strictly limited to what is outlined in these T&C. You may not copy, modify, distribute, or use any part of our intellectual property in any way without obtaining our explicit prior written permission.

  2. Our intellectual property, whether it is registered or unregistered, is exclusively owned by us and is considered proprietary. This includes, but is not limited to, materials available in our studio, online channels, promotional materials, and any other related content. Your use of our offerings does not grant you any ownership rights to our intellectual property, and you are prohibited from reproducing, altering, or distributing such content without our written consent.

  3. We are also authorized to use intellectual property belonging to third parties in our services. These third parties retain full ownership of their intellectual property, and you are not permitted to use, copy, reproduce, or distribute any of their materials without obtaining express written consent from the respective owner.

  4. Regarding any submissions you send us, whether requested (like contest entries) or unsolicited (including creative ideas, suggestions, proposals, plans, or other materials) via email, direct message, postal mail, or any other method (collectively referred to as “Comments”), you agree that we have the unrestricted right to edit, copy, publish, distribute, translate or otherwise utilize these comments in any medium, at any time. We are not obligated to (i) treat your Comments as confidential, (ii) provide any payment for your Comments, or (iii) issue a response to your Comments.

Service Usage and Policies

  1. Rescheduling and Cancellation Policy 

    1. To ensure the efficient operation of our classes and offer opportunities to others, we ask that you reschedule or cancel your reservation at least 24 hours prior to the scheduled class time. 

    2. Failure to reschedule or cancel within this window will result in forfeiture. Your timely reschedule or cancellation helps us prepare for classes and allow others on the waitlist a chance to participate. If you are on the waitlist and no longer wish to attend, please be sure to remove yourself. No refunds or credits will be provided for missed classes or late cancellations. We appreciate your understanding and cooperation.

  2. Tardiness Policy 

    1. Participants are strongly encouraged to arrive at least 10-15 minutes before the class start time.  This allows you ample time to settle in and prepare for the session.  Please be aware that once the class begins, there will be a grace period of only 10 minutes after the scheduled start time. If you anticipate arriving within 10 minutes of the class start, please notify the studio immediately. Failure to arrive within this timeframe may result in your spot being reassigned to a client on the waitlist, and no credits will be refunded.

    2. By confirming your class booking, you acknowledge and agree to this tardiness policy. Please note that we prioritize a seamless experience for all participants, and late arrivals disrupt the flow of the session and the overall experience for others. 

  3. Package Management (Expiry & Hold)

    1. All passes and memberships have an expiration date, which is clearly stated in the description of the pass or package on our website. Starting May 22, the validity period of any class, session, or package will commence from the date of purchase. By purchasing, you acknowledge and accept the stated validity period as outlined at the time of transaction.

    2. The purchase of packages does not in any way mean that the Studio guarantees the availability of the number of slots for any class as slot availability may vary from day to day.

    3. We allow 1 freeze request per package, with a maximum freeze duration of 1 month. If you are traveling or unable to attend classes for an extended period, we kindly ask for supporting documentation in order to process your request. Please make sure to contact us at least 7 days before your travel date or the time you will be unable to participate in classes to ensure timely processing.

    4. Each freeze request will be reviewed on a case-to-case basis and may be approved by the Studio upon management discretion. Any unused classes or credits will not be carried over beyond the approved freeze period. 

    5. If your request is due to health concerns or injury, you will need to provide a doctor's note, medical certificate, or similar documentation. In this case, the freeze period will not count toward your allowed freeze days.

  4. Account, Bookings and Payment Policies

    1. To access and purchase our services, you are required to register and create an account. As a registered user, you are solely responsible for maintaining the confidentiality of your account details and for all activities conducted under your account. You agree to provide accurate, complete, and up-to-date information during the registration process. Inaccurate or outdated information may result in potential issues, and the Studio will not be held liable for any injury, loss, or damage that may arise from such inaccuracies. Your account is personal and non-transferable. You may not share your account with any third party without prior written consent from the Studio. Any unauthorized use of your account or failure to safeguard your credentials is your responsibility.

    2. Account registration is limited to one per user, requiring a unique mobile number and email address. The platform reserves the right to consolidate, merge, block, suspend or terminate multiple accounts identified as being associated with a single user (based on name, contact number, delivery address, or email). Furthermore, the platform retains the right to void any transactions originating from such duplicate accounts.

    3. Upon completing registration on the Platform, you will be prompted to establish a unique username and a confidential password for your Account. The responsibility to maintain the confidentiality of this password is solely yours. You are obligated to promptly inform us of any unauthorized disclosure of your password to a third party, any unauthorized use of your registered email address or Account or any other known security breach. You acknowledge and agree that any individual to whom you disclose your username or password is authorized to act as your agent for all activities conducted through your Account, including transactions. Please be advised that you bear full responsibility for any consequences arising from your failure to maintain the confidentiality of your password.

    4. When enrolling a minor or another individual, the enrolling party acknowledges that all terms and conditions apply equally to that individual.

    5. To secure your spot, you are required to book, and complete payment for your preferred time slot in advance. Bookings can be made up to 7 days in advance. The booking windows are as follows: for 8 AM - 10 AM classes, bookings close by 9 PM the day prior, and for all other time slots, bookings close 3 hours before class begins. We strongly recommend booking early to ensure availability. 

    6. Payments must be completed within 6 hours of booking to guarantee your spot; otherwise, your reservation may be offered to the next client on the waitlist. We accept payments via GCash and bank transfers. Confirmation of your payment will be sent via Viber, text, or email, at which point your booking will be secured. All prices are clearly stated on the booking platform and may be subject to change. 

    7. By creating an account and making a booking with us, you confirm that you are fully aware of and agree to our terms and conditions and policies.

  5. Refunds and Non-Transferability

    1. All passes and memberships are non-refundable, and all transactions are deemed final upon completion. We strongly advise that you review all terms and address any concerns prior to making a purchase. No refunds will be issued for unused packages or cancellations made after the designated cancellation period or for no-shows. However, we may offer assistance with pausing or extending your membership on an individual basis, subject to Studio approval. 

    2. All bookings, services, and memberships are non-transferable. You may not transfer your booking, package, or membership to another person without prior approval from the Studio.

Studio Etiquette and Client Conduct

  1. By using our services, you agree to adhere to the following standards of conduct. 

  2. The following actions are strictly prohibited:

    1. Any actions that disrupt the class or the studio environment, including but not limited to excessive talking, loud behavior, or interference with the instructor or other participants;

    2. Use of offensive, profane, vulgar, abusive or inappropriate language, gestures or behavior toward staff, instructors or fellow participants; 

    3. Engaging in any form of discrimination, racism, sexism and harassment (including verbal, physical, or emotional harassment), or bigotry, whether directed at individuals or groups;

    4. Participation in any acts considered vulgar, obscene, offensive, sexually inappropriate or contrary to common decency and norms of propriety;

    5. Inflicting or threatening to inflict physical or emotional harm to others or yourself;

    6. The promotion, use or administration of prohibited substances in the premises or during sessions;

    7. Engaging in any behavior deemed disrespectful, immoral, inappropriate, rude or tactless while on the premises or while availing the services of the Studio.

    8. Vandalism or damage to the studio’s equipment, property, or any personal belongings within the studio;

    9. Other analogous behaviors deemed inappropriate by the Studio. 

  3. All participants must maintain proper hygiene and wear appropriate attire during class.

  4. Failure to comply with these conduct guidelines may result in being asked to leave the Studio. 

    1. No refunds will be provided in such cases. 

    2. We reserve the right to take appropriate action to maintain a safe and welcoming environment for all.

    3. Permanent ineligibility in availing of the services of the Studio may also be a consequence.  

  5. The Studio’s decision in such matters is final.

  6. The following are also strictly prohibited:

    1. Bringing pets onto the premises, with the exception of certified service animals accompanied by appropriate documentations

    2. Bringing babies, children, or nannies as the Studio is not equipped to accommodate non-participating individuals and such presence may disrupt the class environment.

  7. We hold the authority to deny access to any individual we judge to be acting in a way that is inappropriate or poses a safety risk.

Security and Belongings

  1. To ensure a convenient and safe experience, we offer lockers for storing your personal belongings during class. 

    1. We strongly encourage you to bring only the essentials needed for your session. 

    2. While we strive to maintain a secure environment and offer lockers for your convenience, the studio will not be held responsible for any lost, stolen, or damaged personal items including those items left in lockers, bathrooms or anywhere else in the studio.

    3. You acknowledge that the fees you pay do not include any consideration for the safeguarding of valuables. 

  2. Individuals within the studio are responsible for ensuring their own safety and the safety of any accompanying minor, taking precautions against loss, damage or injury.

  3. For the safety, security and overall well-being of all clients, staff, and property, the Studio is equipped with Closed-Circuit Television (CCTV) cameras in common and activity areas. By entering and using the facilities, clients acknowledge and accept that video surveillance is in operation and that footage may incidentally capture their image and activities. 

Health And Safety

  1. By participating in our services, including signing up for, attending, or engaging in any of our classes, events, activities, or programs within our Studio, or utilizing our Studio facilities and equipment, you confirm and acknowledge the following:

    1. You are physically and mentally capable of participating in our classes and using our facilities.

    2. You do not have any medical or physical conditions that would prevent you from safely engaging in our Classes or using our Facilities.

    3. You have not been advised or instructed by a healthcare provider to refrain from physical activity for any reason.

    4. You have thoroughly read, understood, and voluntarily agreed to the standard Waiver for the availment of our services.

  2. You acknowledge and accept that such activities may involve strenuous movements such as strength training, flexibility exercises, and other physical exertions. You understand and agree that these activities carry inherent risks, and by engaging in them, you assume full responsibility for your participation. You further acknowledge that the Studio shall not be held liable for any outcomes that may arise from your participation in the Classes or use of the studio facilities not arising out of the gross negligence and irresponsibility of the Studio. You agree to accept full responsibility for any injuries, aggravation of pre-existing conditions, or harm you may sustain, or any injury you may cause to others, during your participation. You acknowledge that interactions with other participants may occur during your time at the studio, and you assume responsibility for any harm or injury caused to others during such interactions. By continuing to avail our services, you do so entirely at your own risk. 

  3. You affirm that you have consulted with your healthcare provider before engaging in such activities, and that you have received medical clearance to participate. It is your sole responsibility to consult with a physician prior to joining any of our offerings. The Studio does not assume any obligation for this. 

  4. The classes, facilities, and services provided by the Studio may include health and fitness guidance, but this information is intended for general informational purposes only. It should not be interpreted as medical advice or a substitute for professional medical care, diagnosis, or treatment. No aspect of our classes, facilities, or services constitutes medical practice, physical care, psychological counseling, or healthcare treatment, nor should any information be used as a diagnosis or remedy for any physical or mental condition. 

  5. By registering for or participating in our classes, events, activities, or utilizing the premises, facilities, and equipment of the Studio, you acknowledge and accept all inherent risks. You agree to release the Studio from any and all liability or claims arising from your participation.

User-Generated Content

  1. By participating in our classes or utilizing our facilities, clients may create content, including but not limited to photos, videos, or other creative works (“Content”) that feature, identify or reference the Studio or its services. 

    1. However, such Content must be respectful, appropriate, and must not misrepresent, harm, or bring the Studio, its staff, or its clients into disrepute. 

    2. The Studio reserves the right to request the removal of any Content that, in its sole discretion, is deemed misleading, defamatory, offensive, or otherwise damaging to its reputation or operations. 

    3. The Studio, if permitted by the Client to use the Content, may perpetual, irrevocable, royalty-free, and worldwide license to use, modify, publish, display and reproduce the Content in any form or medium, for any purpose related to our business. 

  2. You confirm that your content does not infringe on third-party rights or violate any laws. 

  3. Please note, we are not obligated to keep any Content confidential, compensate you for its use, or respond to any feedback or comments provided.

Force Majeure 

  1. We shall not be held liable for any failure or delay in fulfilling our obligations under these Terms due to circumstances outside the reasonable control of the Studio, which are either not anticipated or, if anticipated, were unavoidable, commonly referred to as a “Force Majeure Event.” 

  2. This includes, but is not limited to, occurrences such as typhoons, floods, acts of God, natural disasters, sudden power disruptions,  pandemics, government acts, orders or regulations, war, civil unrest, strikes, acts of public enemies and events that impede our ability to fulfill our obligations.

  3. In the event of a Force Majeure, our performance will be temporarily suspended for the duration of the event. We will be granted an extension of time to fulfill our obligations once the Force Majeure Event has subsided. While we cannot guarantee resolution, we will make reasonable efforts to mitigate the impact of the event and find a suitable solution to continue fulfilling our commitments as soon as possible. 

Privacy Policy 

  1. We value your privacy and comply with the Data Privacy Act of 2012 (R.A. 10173). Your personal information, including booking details, payment information and communication records, will be collected, stored, and used only for providing services and improving your experience. Please review our Privacy Policy for more details.

Disclaimer of Warranties

  1. Our website and services are provided “as is” without warranties of any kind, whether express or implied. While we strive for accuracy, we do not promise or guarantee that your experience with our services will be secure, flawless or free from interruptions and complications. While we strive to accurately depict our products and services, we cannot ensure that what you see or experience on your device will perfectly align with the actual object. 

  2. We make no guarantees regarding the results of participating in our services. While our services are designed to enhance your fitness experience, the outcomes depend on various personal factors and individual effort. Results may vary. 

  3. "Essentia Pilates Studio offers fitness classes, sessions and package options, services, and products (the “Services”) through the following platform: www.essentiapilatesph.com.

  4. Special offers, when available, may be availed via our website or at our physical locations. Please be advised that the Studio does not make its special offers available through any platforms other than those specified above. Special offers purporting to be issued by our Studio that were not acquired through authorized channels will not be recognized. 

  5. Our website or services may include links to third-party websites or services for convenience. 

  6. We do not endorse or control the content of these third-party services and make no warranty or representation regarding their accuracy or reliability.

  7. Our materials, such as but not limited to our T&C and Privacy Policy, do not apply to third party websites or services. 

Limitation of Liability and
Release of Claims 

  1. To the fullest extent allowed by applicable laws, Essentia Pilates Studio will not be held responsible for any direct, indirect, incidental, special or consequential damages that arise from your use of our physical facilities, equipment, services, or online resources, including any third-party websites we may link to. This includes, but is not limited to, any damages related to the purchase of Essentia Pilates Studio passes, cancellation of class reservations, merchandise purchases, registration for activities, interactions with Essentia Pilates Studio or participation in any of our events. Examples of such damages may include financial losses, disruption of business, loss of data, hardware or software issues, or any other form of damage, even if we were informed of the possibility of these damages in advance. All liability is limited to the fullest extent permitted by law. 

  2. By using our services, you agree to take full responsibility for any personal injury, damage or harm that may result from your participation in our activities. You further agree to release, indemnify and hold harmless the Studio, its directors, officers, employees, contractors, agents, and affiliates from any and all claims, actions, suits, or liabilities arising from your participation in our offerings.

  3. Under no circumstances shall the Studio or its representatives, including employees, contractors or affiliates be liable for any loss, injury, or damage, including but not limited to lost profits, loss of business, data loss, or any other similar damages, whether arising from contract, tort (including negligence), strict liability or otherwise, in relation to your participation in our offerings. This includes, but is not limited to, errors or omissions in the content, or any loss or damage caused by the use of our services or any content associated with the services. In the event that the Studio is found liable, our liability will be limited to the maximum extent allowed by law. 

  4. You represent and warrant that: 

    1. You are the legal owner of the Content and/or Comments you submit; 

    2. The creation and submission of this Content and/or Comments did not infringe upon the intellectual property rights of any third party;  

    3. Providing the Content and/or Comments does not constitute a breach of any contract between you and another party; 

    4. The Content and/or Comments do not include any libelous, unlawful, abusive, or obscene content; 

    5. The Content and/or Comments are free from any malicious code intended to disrupt the normal functioning of our Offerings, our general business operations, or the business operations of third parties; and 

    6. You will not use an email address that is not yours, impersonate another person, or otherwise misrepresent the source of the Content and/or Comments to us or third parties.

  5. We disclaim all responsibility and liability for any comments posted by you or any third party.

  6. You will be solely responsible for any royalties, payments, or fees that arise from our use of your Content and/or Comments, without any obligation on our part to cover such expenses.

  7. You bear the sole responsibility for ensuring the accuracy and truthfulness of the Content and/or Comments you provide.

Indemnification

  1. By participating in the Classes or using the facilities at our Studio, you agree to these T&C and assume full responsibility for any risks associated. You agree to indemnify, defend and hold harmless our Studio, its owners, instructors, employees, agents, and representatives from any and all claims, damages, liabilities, costs, or expenses (including legal fees) arising from their participation. This includes, but is not limited to, any injuries, illnesses, or other harm sustained during the session, regardless of whether caused by negligence, equipment malfunction, or other factors. 

  2. By accepting these T&C, you acknowledge your responsibility to handle and cover any claims or liabilities that may result from your availment of our services. This provision is designed to safeguard the Studio and its affiliates against any legal claims arising from your use of our services and products or any breach of the agreed terms. 

Dispute Resolution

  1. We prioritize the importance of every class and client where we aim to provide experiences that exceed your expectations. However, if for any reason your experience does not meet those expectations, you may contact us directly and you shall exhaust first all reasonable means to settle the matters amicably, prudently, professionally and discreetly before resorting to other courses of action. We are dedicated to addressing any concerns and resolving them amicably to ensure your satisfaction. Your feedback is important to us, and we are committed to improving your experience.

  2. If the matter remains unresolved after good faith attempts at informal resolution, either party may request that the dispute be submitted to voluntary mediation. The mediation shall be conducted in Metro Manila, Philippines, under the auspices of a mutually agreed-upon mediator accredited by the Supreme Court or the Integrated Bar of the Philippines. Both parties shall equally share the costs of mediation. The parties agree to participate in the mediation process in good faith, with the intent to resolve the dispute amicably.

  3. If mediation fails to resolve the dispute within 30 calendar days from commencement, the matter shall be finally resolved through arbitration in accordance with the rules of the Philippine Dispute Resolution Center, Inc. (PDRCI). The arbitration shall be conducted in Metro Manila, Philippines, by a single arbitrator appointed in accordance with said rules. The language of the arbitration shall be English, and the governing law shall be the laws of the Republic of the Philippines. The arbitral award shall be final and binding upon the parties and enforceable in accordance with applicable laws. The costs of arbitration shall be borne as determined by the arbitrator.

Governing Law and Jurisdiction

  1. These terms and conditions are governed by and interpreted in accordance with the laws of the Republic of the Philippines and the ordinances of the City of Manila. 

  2. Any disputes that are to be settled by the regular courts shall be resolved exclusively in the courts of the City of Manila only, to the exclusion of all other venues.

Acceptance of Terms  

  1. By using our services and engaging with the Studio, you acknowledge that you have read, understood, and agree to be bound by all the T&C outlined herein. Your continued participation constitutes your acceptance of these T&C. 

  2. We reserve the right to update or modify these terms at any time, and any changes will be effective upon posting on our website and on our notice board. We encourage you to review these terms periodically to stay informed of any updates. Your continued participation constitutes your acceptance of the modifications to these T&C.  

  3. Should you have any questions, concerns, or require further clarification, feel free to reach out to us by leaving a written correspondence with our Studio personnel or by sending an email to hello@essentiapilatesph.com

  4. Cumulative rights and remedies: Unless otherwise provided under these Terms and Conditions, the provisions of these Terms and Conditions and our rights and remedies under these Terms and Conditions are cumulative and are without prejudice and in addition to any rights or remedies we may have in law or in equity, and no exercise by us of any one right or remedy under these Terms and Conditions, or at law or in equity, shall (save to the extent, if any, provided expressly in these Terms and Conditions or at law or in equity) operate so as to hinder or prevent our exercise of any other such right or remedy as at law or in equity.

  5. No waiver: Our failure to enforce these Terms and Conditions shall not constitute a waiver of these terms, and such failure shall not affect the right later to enforce these Terms and Conditions. We would still be entitled to use our rights and remedies in any other situation where you breach these Terms and Conditions.

  6. Sub-contracting and delegation: We reserve the right to delegate or sub-contract the performance of any of our functions in connection with the Website and/or Services and reserve the right to use any service providers, subcontractors, and/or agents on such terms as we deem appropriate.

  7. Severability: If at any time any provision of these Terms and Conditions shall be or shall become illegal, invalid or unenforceable in any respect, the legality, validity and enforceability of the remaining provisions of this Agreement shall not be affected or impaired thereby, and shall continue in force as if such illegal, invalid or unenforceable provision was severed from these Terms and Conditions.

Updated as of May 30, 2025 ​

Thoughtfully guided movement for every body.

Find your rhythm, your pace, your space, one session at a time.

16th floor, Room 1604,

China Plaza Bldg.

​

1017 Tambacan Street

Sta. Cruz, Manila.

0925 355 1836

hello@essentiapilatesph.com

Mon-Sun

8:00 am – 8:00 pm

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